California - California Secretary of State
Program Title
De-escalation Training Program for Election Staff
Program Summary
The California Secretary of States Office, in partnership with the Cybersecurity and Infrastructure Security Agency (CISA), developed a De-escalation Training Program to enable local election offices to provide high-quality, low-cost de-escalation training to all staff. The program focuses on teaching election workers how to resolve tense situations, both in person and over the phone. Materials for in-person staff consisted of a training video and focused on providing instructions and demonstrations to poll workers. The video is easy to include in standard poll worker training. The training for phone operators is a scenario-based roleplay training that allows them to practice specific scenarios. Staff from the Secretarys office filmed and distributed the training video across the state.