New Jersey - Burlington County Superintendent of Elections
Program Title
Election Administration: Innovations or New Practices in Election Administration
Program Summary
In 2025, Burlington County replaced its manual, paper-based incident tracking with a digital help desk system, developed in partnership with Tenex Software Solutions. Previously, staff managed hundreds of issues using notebooks and phone calls, which hindered dispatch efficiency and data analysis. The new system allows staff to centralize incident reporting and route issues to field technicians in real time. During the November 2025 general election, the county logged over 500 incidents with an average response time of 31 minutes or less. This improvement cut communication and dispatch times in half compared to prior elections.